Privacy Policy

Last Updated 03.06.2025

At Zenovira Health, accessible at www.zenovirahealth.com, protecting your privacy is one of our core commitments. This Privacy Policy outlines the types of information collected and recorded by Zenovira Health and how we use it.

If you have any questions or need further information about our Privacy Policy, feel free to contact us at ask@zenovirahealth.com.

This Privacy Policy applies strictly to our online activities and is valid for all visitors to our website in relation to the information they share with or collect through Zenovira Health. This policy does not extend to any data collected offline or through channels other than this website.

Consent

By using our website, you consent to our Privacy Policy and agree to its terms.

Information We Collect

We may collect personal information, including but not limited to:

Name, email address, phone number, and postal address
Health-related information voluntarily provided via forms or consultation requests
Account registration details such as username, password, and demographic data
Payment and billing information for orders and subscriptions

We also collect non-identifiable technical information through automated means such as cookies, web beacons, and log files.

You will always be informed why your data is being requested at the point of collection.

How We Use Your Information

We use the data we collect in a number of ways, including to:

Provide, operate, and enhance our services and platform
Customize your experience with personalized health insights
Facilitate doctor-patient communications
Improve customer service and respond to inquiries
Process transactions and deliver medications or services
Send important updates, marketing material, or health education resources
Analyze usage patterns and website performance
Prevent fraud, abuse, and security breaches

Log Files

Zenovira Health follows standard log file practices. Information logged may include:

IP addresses
Browser type and version
ISP (Internet Service Provider)
Date/time stamp
Referring/exit pages
Click behavior and navigation patterns

This data is not linked to personally identifiable information and is used solely for technical diagnostics, analytics, and security optimization.

Cookies and Web Beacons

Zenovira Health uses cookies to:

Store user preferences
Track session activity for personalized experiences
Measure the effectiveness of content and campaigns

You can manage or disable cookies through your browser settings.

Third-Party Cookies and Advertising

Some of our pages may include third-party tools (e.g., Google Ads, Facebook Pixel) that use cookies or tracking scripts to serve targeted ads or collect performance analytics.

Google Privacy Policy: https://policies.google.com/technologies/ads

We do not have control over third-party cookies and encourage you to review their privacy policies individually.

Data Sharing and Security

We do not sell or share your personal data with unauthorized third parties.

Your data may be shared securely with:

Healthcare professionals affiliated with Zenovira
Accredited diagnostic labs or compounding pharmacies
Technology vendors under strict data protection agreements

We employ industry-standard encryption and data protection practices, including secure servers and role-based access, to protect your information.

Your Rights – GDPR & CCPA

You have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data (under applicable conditions)
Object to or restrict processing
Withdraw consent at any time
Request data portability
Opt out of data selling (if applicable)

To exercise your rights, please email us at ask@zenovirahealth.com. We will respond within 30 days.

Children’s Privacy

Zenovira Health does not knowingly collect any personally identifiable information from children under 13 years of age. If you believe your child has submitted such data, contact us immediately at ask@zenovirahealth.com, and we will act promptly to delete it.

Changes to This Privacy Policy

Zenovira Health may update this Privacy Policy from time to time. Any changes will be posted on this page with the "Last Updated" date.

For any questions about this Privacy Policy or how your data is handled, please contact:

Zenovira Health
Email: ask@zenovirahealth.com
Website: www.zenovirahealth.com